Premier Gastroenterology
  • Little Rock, AR, USA
  • Hourly
  • Full Time

Health, Life, Short Term/Long Term Disability insurance and more, Paid Time Off (PTO), Company Paid Holidays, 401(K) and Profit Sharing Plan


Job Description

Our call center team members are on the front lines of our Gastroenterology practice.  We are looking for candidates who can:

  • Greet callers warmly & provide courteous service throughout the call.
  • Understand the responsibility of serving as the first point of contact for patients of our practice.
  • Use sound judgement in handling calls, especially with customers that may be upset or are not feeling well.
  • Follow company protocols when needing to escalate a call to a manager or doctor.
  • Complete registration and updates of demographics and insurance information for patients thoroughly & accurately while also being as efficient as possible. 
  • Schedule patients for office visits, procedures, and other tests while clearly relaying instructions to patients.
  • Demonstrate respect for our patients and fellow care team members in every interaction.
  • Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service.
  • Always maintain a professional and positive attitude.
  • Demonstrate teamwork and support for fellow care team members by offering assistance.

Qualifications

Minimum of 1 year medical and/or call center experience required.

Must have reliable transportation.

Must be able to pass a drug and background check.

Premier Gastroenterology
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